Something didn't convert? Let's look at the actual data.
Brxify writes a report for every conversion, and the plugin can package that report into a support snapshot. Send us that and we can usually answer properly on the first reply instead of asking you for screenshots.
Conversion & plugin help
Anything about a document that converted badly, a widget that didn't map, the plugin itself, or your credit balance.
- Emailsupport@brxify.com
- Attach the support snapshot
- Paid plans are answered first
Billing, invoices & cancellation
Payments run through Freemius, so anything involving money is fastest in your account portal — you can do most of it without us.
- Download VAT invoices
- Change card, upgrade or downgrade
- Cancel at any time — access runs to the end of the period
Send the snapshot, skip three emails
It takes about fifteen seconds and it contains everything we'd otherwise have to ask you for.
On the WordPress site where the conversion ran.
It's in the "Something look wrong?" card underneath the reports table.
Straight into the body is fine — it's plain text, not an attachment.
"The pricing table should be three columns" tells us more than "it's broken". A screenshot of the Elementor original helps too, when the issue is visual.
- Plugin and engine version
- Your site URL and WordPress / PHP versions
- The conversion's fidelity, element counts and timings
- Which widgets mapped, and which didn't
- Whether Bricks and Elementor are active
What support covers
Being straight about the edges saves everyone a round trip.
- A core Elementor Free or Pro widget that converted wrong
- A conversion that failed, errored or charged a credit it shouldn't have
- Licence keys, credit balances and syncing across sites
- Installing, updating or removing the plugin cleanly
- Reading a report and deciding what to do next
- Telling us a widget we should map — that's how the roadmap gets set
- Third-party Elementor addon widgets — they're flagged, not mapped, and they're on the roadmap
- Finishing the polish pass in Bricks for you, or building new pages
- General Bricks or Elementor questions unrelated to a conversion
- Hosting, server, caching or CDN configuration
- Restoring a site from backup after an unrelated change
What to expect
Brxify is run by a small team. Here's the honest version.
No live chat and no ticket portal to learn. One address, and the thread stays in one place where you can find it later.
Paid plans get answered first, and Agency has a direct line to the people writing the mapping code. Free-trial questions are answered too, just behind paying customers.
If a core widget converts badly we treat it as a bug, not a support ticket to close. It goes on the public board.
Answer it yourself, faster
Most questions are already written down somewhere.
The full workflow from install to publish, plus a troubleshooting section for the things that actually come up.
FAQCredits, billing, refunds, coverage, and whether any of this touches your live Elementor site.
ChangelogWhat shipped and when. Worth checking before reporting a bug — it may already be fixed.